call centres

MAS call centre offers Mandarin option

KUALA LUMPUR – Malaysia Airlines (MAS) now offers a Mandarin language option for customers who transact with its call centre through the MAS reservations toll free number 1-300 88 3000. This new service is available between 0800 hours and 2100 hours ... TravelWeekly Asia
Airlines

Singapore to shut Australian call centres

call centres to India in a move that will see the closure of reservation offices in Perth and Sydney. However, there will be a creation of a new South West Pacific Service Centre, to be based in Sydney. The new structure will be completed by mid... TravelWeekly Asia

Amadeus launches Call Centre Solution

call centres more efficiently. Amadeus Call Centre Solution allows travel companies to operate a fully automated, truly multinational call centre. Amadeus has developed the unique “Dynamic Desktop” which integrates with caller identification technology... TravelWeekly Asia

MAS enhances 24-hour call centre

call centres in Malaysia as part of its plans to enhance and upgrade its products and services. The single nationwide toll-free reservations number 1-300-88-300 was launched in Kuala Lumpur on November 23 and in Kuching, Sarawak on Monday. "With... TravelWeekly Asia
Airlines

TEA employs Australian-based call centre

31 July 2001 SINGAPORE - Travel Exchange Asia, the Asian airline-owned travel portal, has brought onboard SalesForce, the largest outsource call centre provider in Australia, to develop a strong and highly responsive customer support structure. ... TravelWeekly Asia
Airlines - Hotels

Gulf Air claims first Global Call Centre

call centres but Gulf Air’s call centre we believe is the first global one.” Based in Muscat, the airline is in the process of getting its entire network connected by 2005. The Global Call Centre straddles both European and Asian time zones and is manned... TravelWeekly Asia
Airlines - Travel Agents

Korean Air opens call centre in Qingdao

SEOUL - Korean Air opened its call centre in Qingdao, China, in October to provide enhanced travel convenience to those residing in China and travelling to Korea. The call centre, which is manned by Korean Air staff fluent in both Chinese and Korean, ... TravelWeekly Asia
Airlines - China

MAS launches call centre in Adelaide

15 August 2002 ADELAIDE - Malaysia Airlines yesterday officially launched its call centre in Adelaide, Australia, which will serve MAS customers in both Australia and New Zealand.. The Adelaide call centre began operations in March last year. ... TravelWeekly Asia
Airlines

GBC wants to be called The Australia and New Zealand Travel Centre

5 September 2001 SINGAPORE – Travel agency GBC – which tags itself as The New Zealand Travel Centre - is taking on a new corporate identify in line with its expansion into Australia FIT tours, calling itself The Australia and New Zealand Travel Centre. ... TravelWeekly Asia

Crunch time: Personnel Merry-Go-Round

call centres, human resources, accounting and payroll outsourcing. One Filipino travel agent cited that travel agency frontliners are ideal for call centres because of the very customer-focused nature of their job and their adeptness in interpersonal... TravelWeekly Asia
Travel Agents

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