call centres

Star Alliance launches round-the-world online bookings

...d-the-world trip on the website, with pricing and ticketing having to be handled at airline call centres, ticket offices or travel agents. The sales channels will continue to offer the Star Alliance Round the World fare, in addition to the website. TravelWeekly Asia
Airlines - Online Travel

OctopusTravel - Singapore Airlines partnership

...ncluding customized languages and payment in local currencies. OctopusTravel will provide the airline’s customers with dedicated call centres around the world to help them with hotel/ground service booking queries as well as for sales by telephone. TravelWeekly Asia
Airlines - Travel Agents

Jet Airways launches new payment and ticketing service

call centres, whereby customers can book and pay for their E-Tickets over the IVR system. Customers can complete their reservation with their credit cards through a secure gateway and instantly receive their E-tickets via email. Jet Airways has... TravelWeekly Asia

KLM switches to Amadeus

...- to select Altéa Reservation. Through the agreement, KLM will use Amadeus Altéa Reservation to process ticket sales in its own sales offices and call centres, as well as bookings from Amadeus travel agencies and other Global Distribution Systems. TravelWeekly Asia

Faster, personal calls at ANZ

Air New Zealand, supported by an IBM-developed call centre, has introduced a computer telephony integration system to enhance its 0800 customer telephone booking system. Launched in September 1999, the new system allows for: advance caller identification; ... TravelWeekly Asia
Airlines - MICE

Ministers urge an end to terrorism and implement action plan

SPECIAL REPORT: COMMONWEALTH TOURISM MINISTERS MEETING KUALA LUMPUR – The inaugural Commonwealth Tourism Ministers' Meeting (CTMM) ended here on Saturday with a new action plan to encourage more intra-Commonwealth tourism and a common call to combat ... TravelWeekly Asia
MICE

India: LCCs pave the way

Air Deccan, India’s first and only low-cost carrier (LCC), is one year old and has successfully introduced e-ticketing in India overcoming major constraints. “Our mission is to keep our fares low and keep lowering them with time,” said Air Deccan managing ... TravelWeekly Asia
Travel Agents - Corporate Travel

Tiger Airways $1 fares for grabs tomorrow

...pm, seven days a week. The airline announced that online and call centre purchases must be completed using Visa or MasterCard while cash payments will be possible at Tiger Airways call centres and at some 20 SingPost outlets over the next few weeks. TravelWeekly Asia
Airlines - Corporate Travel

Aculab Offers IP Telephony Card

Aculab offers an IP telephony card for a variety of telco and enterprise communications applications; including VoIP, IVR, transcoding and media gateways. This standards-based PCI card offers up to 60 channels for low latency high quality speech over ... ECN Asia
Boards & Modules

Asia Now

February 2002 Let’s face it. There is no better time for agents in Asia to sell destinations in their own backyard. At the same time, there is also no better time for agents outside Asia to sell the region. Let us tell you why. For agents ... TravelWeekly Asia
Airlines - China - Travel Agents - MICE - Hotels

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