call centres

Amadeus launches Call Centre Solution

call centres more efficiently. Amadeus Call Centre Solution allows travel companies to operate a fully automated, truly multinational call centre. Amadeus has developed the unique “Dynamic Desktop” which integrates with caller identification technology... TravelWeekly Asia

MAS launches call centre in Adelaide

15 August 2002 ADELAIDE - Malaysia Airlines yesterday officially launched its call centre in Adelaide, Australia, which will serve MAS customers in both Australia and New Zealand.. The Adelaide call centre began operations in March last year. ... TravelWeekly Asia
Airlines

GBC wants to be called The Australia and New Zealand Travel Centre

5 September 2001 SINGAPORE – Travel agency GBC – which tags itself as The New Zealand Travel Centre - is taking on a new corporate identify in line with its expansion into Australia FIT tours, calling itself The Australia and New Zealand Travel Centre. ... TravelWeekly Asia

Crunch time: Personnel Merry-Go-Round

call centres, human resources, accounting and payroll outsourcing. One Filipino travel agent cited that travel agency frontliners are ideal for call centres because of the very customer-focused nature of their job and their adeptness in interpersonal... TravelWeekly Asia
Travel Agents

Infinity CCS Launches Contact Centre in a Box

Infinity CCS has launched a 'contact centre in a box': 15-seat contact centre software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call ... ECN Asia
Software

Lufthansa wants increase in direct sales

call centres, this number is expected to grow to 25 percent online and 10 percent for call centres. According to Lufthansa's executive vice president sales Thierry Antinori who was in Singapore, this shift should save Lufthansa about US$60 million per... TravelWeekly Asia
Airlines - Hotels

Ctrip.com launches largest travel call entre in Asia

SHANGHAI - Ctrip.com launched a travel service call centre in the building that features more than 2400 seats and can be expanded to 5000 seats. This is the largest travel call centre in Asia capable of travel booking services to 100,000 tourists ... TravelWeekly Asia
Online Travel

AirAsia flies to Indonesia next month

KUALA LUMPUR - AirAsia, Malaysia’s no frills, low cost carrier, will fly to Indonesia next month, its second international destination after Thailand. AirAsia will start daily services from Johor Bahru to Jakarta from April 10, Kuala Lumpur to Bandung ... TravelWeekly Asia
Airlines - Corporate Travel - Hotels

Teradata Releases New Blueprint for Communications Convergence

call centres and retail stores. These are gaining recognition as business assets as providers realise that better knowledge of these areas of operation can improve customer understanding and customer relationships. A third area, network data knowledge,... Wireless Design & Development Asia (WDD Asia)
Software

Still more rooms at HK Disney hotels

HONG KONG – Some 10,000 rooms have been booked at the two hotels of Hong Kong Disneyland since its hotel reservation call centre was opened in mid-February. The figure may sound impressive but group managing director Don Robinson stressed that they ... TravelWeekly Asia
China - MICE

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