call centres

The Canberra Institute of Technology Deploys RightNow to Enhance Student Support Services

Sydney, Australia – (May 20, 2009) - RightNow® Technologies (NASDAQ: RNOW) today announced that the Canberra Institute of Technology (CIT), a leading national provider of education services, has deployed RightNow’s on demand Customer ... External Source

Canberra institute deploys RightNow CRM

The Canberra Institute of Technology (CIT) has deployed a CRM solution from vendor, RightNow, which the institute says will enhance... External Source

Optus beats Telstra to lucrative $60m a year ATO deal

Optus is in the final stages of inking a lucrative managed telecoms services contract with the Australian Tax Office worth more... External Source

M2 buys Commander's SMB telecoms business for $19m

M2 Telecommunications Group (ASX: MTU) is to pay $19m for all of the small and medium business (SMB) assets and... External Source

The Road to Leopard: Amazon S3 and Jungle Disk deliver me from the backup wilderness

After struggling to recreate my Windows backup regime on Ubuntu and now Leopard, Amazon's S3 unlimited online storage offers the perfect multi-platform solution when combined with Jungle Disk. External Source

Hardware and software approaches implement multiple radios

Miniaturization and emerging flexible software architectures will enable compact, low-power wireless devices to support communications standards rangi … External Source

Malaysia gets its own Google Maps

Localized site helps Malaysian business community better connect with customers as companies can add relevant corporate information, says search giant. External Source

Why Wikipedia block went wrong

newsmaker Internet Watch Foundation chief Peter Robbins talks about self-regulation and the 'Scorpions' blocking incident that disrupted Wikipedia. External Source

Internode implements $4 million SaaS CRM solution

South Australian ISP, Internode, has embarked on a four-year redevelopment of its customer care systems with implementation of a SaaS... External Source

Australian TiVo online scheduling delayed

TiVo officially hits the Australian shelves today without online scheduling, but my list of frustrations goes on. External Source

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