call centers

Lufthansa selects IBM and Amadeus to build and run online portal

... two companies will provide the infrastructure, middleware and network technologies for the entire project. Ian Wheeler, vice president, marketing and managing diretor of e-Travel, said this will free up call centers and put the customer in control. TravelWeekly Asia
Travel Agents - Airlines - GDS

Utell signs up Park Place Entertainment

...amingo Reno Under the agreement, Utell has developed a package of reservation services providing Park Place with the capabilities to accept travel agent reservations via the four major global distribution systems and with global voice call centers. TravelWeekly Asia
MICE - GDS

Datalex creates single view for all air fares

call centers; EasySell Flights Expert, for IATA-trained agents; EasySell Flights Net Fares, for consolidated fare specialists and EasySell Flights Consumer, a website white-label version, allowing bricks and mortar and online agencies to sell every version... TravelWeekly Asia
Travel Agents - Hotels

SpeedBird helps Singapore agents sell

call centers have fallen. Online agents are its fastest growing channels but not in absolute terms said Pavlides. “We are changing the mix of distribution to remain competitive. Likewise more e-tickets are being issued prompted by changes in travel... TravelWeekly Asia

Abacus in talks with LCCs

call centers and SMS. Tiger Airways which has yet to launch flights said in a statement that it will use the Internet to support its plans to sell 80 percent of its tickets through its website and even has the web address emblazoned on its aircraft body.... TravelWeekly Asia
Travel Agents - Airlines - Hotels - GDS

New cruising rules spark cancellations from Asia

7 Mayy 2003 SINGAPORE - The International Council of Cruise Lines (ICCL), which represents 16 international cruise lines, has agreed to “aggressive new guidelines” in light of the SARS outbreak – identifying China, Hong Kong, Vietnam and Singapore ... TravelWeekly Asia
Airlines - China

The online war heats up

...bserved that “a dramatic change” was taking place in the US where the industry was seeing a huge crossover of online bookings from call centers. “It’s coming to Asia,” he warned. “If you don’t have the penetration, spend money on the penetration.” TravelWeekly Asia
Travel Agents - Airlines - China - Corporate Travel - MICE - Hotels

BA is back in the game with new Internet strategy

call centers, it costs UKP10. “Almost immediately, travel agents matched that fare – and then charged their clients UKP10 to make the booking.” Parks-Smith said BA’s strategy was to push people onto the Internet as quickly as possible. BA sends... TravelWeekly Asia
Airlines - China - Corporate Travel - Travel Agents - Hotels

The Flavours of Macau

That first night, we visited Macau’s most famous casino at the Hotel Lisboa just to soak in the ambience. We were given 30 minutes to look and see. At the appointed time, we stepped out of the lobby and into the waiting van, all feeling like winners ... TravelWeekly Asia
Airlines - China - Travel Agents - Hotels

Asia Now

February 2002 Let’s face it. There is no better time for agents in Asia to sell destinations in their own backyard. At the same time, there is also no better time for agents outside Asia to sell the region. Let us tell you why. For agents ... TravelWeekly Asia
Airlines - China - Travel Agents - MICE - Hotels

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