call centers

Aspect Software announces general availability of Aspect Unified IP 6.5

Aspect Software has announced that on 28 June 2007, Aspect Unified IP 6.5 will be generally available. Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic ... EDN Asia
Software

iPoint-media and Nano launch new interactive broadband user content services in Southeast Asia

call centers and other interactive services based on user generated content. iPoint-media’s goliveTV moderated user generated content platform allows television broadcasters to revolutionize live participation TV broadcasts by offering new types of interactive... EDN Asia
Digital Den

Cisco, IBM Collaborate on Maintenance Services in 46 New Countries

Cisco and IBM have announced the expansion of their Global Services Alliance and their collaboration to provide product maintenance services for mutual enterprise customers in 46 new countries. "This is a significant evolution in our Global Services ... EDN Asia
Management - Supply Chain

OKI unveils CTstage 5i

Oki Electric Industry Co. Ltd unveiled its CTstage 5i that converges OKI’s CTI and IP-PBX technologies. The system is based on a single architecture, supporting IP contact centers from those with just a few operator seats up to those with several thousand ... EDN Asia
Analog ICs / Discretes - Communication Functions - Computers / Boards / Buses - Digital Den - Digital ICs - EDA Tools and IP Cores - Embedded Development Tools - Memory - Multimedia - Peripherals - Processors & Tools - Software

iBasis Expands Operations in India

call centers and call shop operators. Rajanahally brings to iBasis significant telecommunications experience in the region. He previously held senior management positions with ComputerTel, Teleglobe, and ITXC (now part of VSNL). At ITXC, he was instrumental... EDN Asia
Communications/Mobile - Management - People - Software

Symphony Opens Excellence Center in Bangalore

Symphony Services has announced the inauguration of its second development center in Bangalore called the ‘Symphony Innovation and Excellence Center.’ Commenting on the vision of Symphony Services, Gordon Brooks, CEO and president said, "We are at ... EDN Asia
Capital Equipment - Management - Software - Supply Chain

India Sees More Attention

In recent weeks India, has become a hot spot for semi development and the site of many overseas expansion projects, as several major industry players announce plans to set up shop in the country. Dell, PMC-Sierra, PortalPlayer and Elpida have all ... EDN Asia
Capital Equipment - Market Reports

Dell Opens Enterprise Command Center in Malaysia

Businesses relying on Dell server and storage products in Australia, New Zealand, India and all of South Asia will benefit from high-level enterprise service delivery and support provided by Dell's new enterprise command center (ECC) opened in Penang, ... EDN Asia
Capital Equipment - Software - Management

SlashSupport Sets Up Support Center in California

SlashSupport, the technology support services company, has announced the opening of a new support center in San Jose, California. It is SlashSupport's sixth center, adding to its existing four locations in India and a redundancy center in Singapore. ... EDN Asia
Component / Hardware / Interconnect

3D Networks to distribute SER’s contact center solutions

SER Solutions Inc., a global provider of contact center solutions, has signed a partnership agreement with 3D Networks, a leading systems/network integrator in the Asia Pacific region. With this, 3D Networks is authorized to market, sell, license and ... EDN Asia

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