call centers

Willtek Communications upgrades multi-standard production and service tester with new 1xEV-DO revision

Willtek Communications is currently demonstrating its 1xEV-DO Revision A testing capability on its 4400 Mobile Phone Tester Series at the CTIA WIRELESS 2007 Show in Orlando, Florida. The 4400 allows production and service centers to align the wireless ... Wireless Design & Development Asia (WDD Asia)
Digital Hardware/components - Software - Test & Measurement

Teradata Releases Blueprint for Communications Convergence

call centers, retail store operations and network activity. The CLDM 10.0 represents enterprise data, data relationships, topic areas, and business rules, and is used to define how different types of data relate to each other. As the data warehouse evolves,... ECN Asia
Boards & Modules

Brooktrout Launches Media Processing Board

call centers and hosted services. The quad span TR1000 board is the telephony platform to meet RoHS directive. With the addition of this product, the company delivers a voice processing product line that scales from 2 to 120 channels per board, and up... ECN Asia
Test & Measurement

DSL Forum Raises The Bar On Performance Testing With New Specification

As service providers continually look for ways to improve quality of service, the ability to see deeper into the consumer's home network and quickly identify problems is imperative. To help service providers achieve this, the DSL Forum has approved ... ECN Asia
Embedded Systems and Networking - Test & Measurement

PIKA Releases MonteCarlo Software Development Kit

call centers. The GrandPrix works directly with low-level APIs and provides mechanisms that allow applications to access the finer control that they provide. Along with call-progress analysis function, GrandPrix provides abstraction of call signaling... ECN Asia
Test & Measurement

Genesys 7.2 Workforce Management for Contact Center Environments

Genesys Telecommunications Laboratories has released a version of its workforce management (WFM) application as part of the Genesys 7.2 contact center suite release. The enhanced WFM component of 7.2 gives companies greater insight into their staffing ... ECN Asia
Software

Dell to boost India workforce by 15,000

call centers in the country and is setting up a fourth one – there are 300 product development engineers at a site in Bangalore. The PC maker plans to double the size of this team by 2008. Shennoy of the Indian Semiconductor Association told the Indian... EDN Asia
Digital Den

Jinan expands presence in China's telephone cafe industry

Jinan Yinquan Technology Co. Ltd., a wholly owned subsidiary of China VoIP & Digital Telecom Inc., has expanded its presence in China’s growing telephone cafe industry. The Company has added 11 additional cafes in Shandong province. That brings to ... EDN Asia
Communication Functions - Digital Den - Multimedia

Oki Electric Develops Demonstration System Using Videophones on 3G Mobile Phones

Oki Electric Industry Co. Ltd has developed a demonstration system, the “Visual Contact Center,” using the videophone function on 3G mobile phones. With the full-scale shift to 3G mobile phones, 30% of mobile phones in Japan have become 3G. With this ... Wireless Design & Development Asia (WDD Asia)

Utell signs up Park Place Entertainment

...amingo Reno Under the agreement, Utell has developed a package of reservation services providing Park Place with the capabilities to accept travel agent reservations via the four major global distribution systems and with global voice call centers. TravelWeekly Asia
MICE - GDS

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