call centers

Cincom Synchrony Contact Center Solution Incorporates CallCopy Suite

Cincom Systems, worldwide software provider, and CallCopy, Inc., a leading provider of quality management and call recording solutions for contact centers, signed a partnership agreement that enables integration between Cincom’s Synchrony contact center ... EDN Asia
Management

Aspect Software Announces Quality Management 2.5.1

Aspect Software has announced availability of Aspect Quality Management 2.5.1, a solution that simplifies the call recording and quality management process. The release includes integration with Aspect Spectrum ACD. With this added integration, the quality ... ECN Asia
Software

NovaTel, Five9 announce joint venture to provide virtual call center in US, Philippines, India and Latin America

call centers, and Five9 Inc., global provider of on-demand call center solutions, announced a joint marketing agreement for NovaTel to resell the Five9 Virtual Call Center in the United States, the Philippines, India and Latin America. Michael V. Parker,... EDN Asia
Communications/Mobile

IBM Unveils Technology to Protect Customer Data in Call Center Industry

call centers and Information Technology Enabled Service (ITES) organizations by providing security and privacy of data. Developed by IBM's India Research Laboratory, the technology is a speech analytics tool that helps in complying with security and privacy... EDN Asia
Computers / Boards / Buses - Software - Software

Teradata releases new blueprint for communications convergence

call centers, retail store operations and network activity. Two areas traditionally thought of as cost centers are call centers and retail stores. These are gaining recognition as business assets as providers realize that better knowledge of these... EDN Asia
Communication Functions

Thailand's telecom services provider, TRUE Corporation, selects NICE SmartCenter for its VoIP call center

NICE Systems, a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, has announced that Thailand's leading and only fully-integrated telecommunications service provider, TRUE ... EDN Asia
Communications/Mobile

IRMC invests in compliance technology

IRMC, provider of global call center services, announced that it will deploy a VoIP-based application suite to fulfill its pledge to reach zero-defect compliance at every level of customer compliance. This includes the ability to record, monitor, and ... EDN Asia
Communication Functions - Component / Hardware / Interconnect - Memory - Multimedia

Questra Delivers IDM Application Suite on SAP NetWeaver Platform

call centers, 3rd-party field service management, and CRM/ERP enterprise systems, all in real-time and securely via Internet. Manufacturers and their customers benefit by being able to transition from reactive field service to proactive remote monitoring... ECN Asia
Software

UCN adds user access control platform to inContact

UCN has added an access policy platform to inContact allowing contact center managers and IT departments total control over which features and reports each user can access. With access policy platform, the inContact contact management platform allows ... ECN Asia
Boards & Modules

Brooktrout Launches Media Processing Board

call centers and hosted services. The quad span TR1000 board is the telephony platform to meet RoHS directive. With the addition of this product, the company delivers a voice processing product line that scales from 2 to 120 channels per board, and up... ECN Asia
Test & Measurement

 < Previous   1   2   3   4  5  6   7   8   9   10   Next > 

Related Videos

Quality B2B AppointmentsProfessional Appointment Settingwww.grindstone.com

Answerwest Call CenterAnswering your customer's call 24/7www.answerwest.com

24X7 Catalog Call CenterInbound Telemarketing Serviceswww.midcocall.com

Call Center JobsFind Call Center Jobswww.iHireCustomerService.com

Call CentersSearch for Call CentersAsk.com